Returns & Refunds

The Heritage Motor Centre Online Gift Shop is happy to exchange or refund any items returned in their original condition with a receipt up to 28 days from the date of purchase.

Regrettably, we are not able to exchange:

video, DVD, audio, multimedia or software products and the product seal has been broken; or
goods made to your specifications or personalisation e.g. Heritage Certificates
special event tickets or museum admission tickets (see terms and conditions)

If a product is faulty and is returned with proof of purchase, we will be happy to exchange or refund.

Returns Policy

If you simply change your mind about your order within seven days of it being delivered then you may be able to cancel your order and return your goods to us. Please see the cancellations policy here

Faulty Returns Not working on arrival

A product is deemed to be faulty on arrival if it shows symptoms of a failure preventing basic operation upon its first use out of the box. In such instances please contact he Heritage Motor Centre Online Gift Shop on 01926 645045 within 7 days from the delivery date. You can then either return the faulty item directly yourself or we will arrange for collection of the goods at your cost. Upon receipt of the goods and confirmation of the fault by our product support team you will be offered the following options:

A replacement this item will be shipped to you at our own expense.
A repair the repaired item will be shipped to you at our own expense. Please note that once repaired the product is no longer eligible for replacement.
A full refund provided the item has been verified faulty and is complete with all accessories in its original box and packaging.

If the product is not deemed to be faulty by our product support team then you will be offered the following options:

Return of the goods the cost of delivery charged to you.
Refund the invoice cost less any applicable delivery and collection charges provided the product is 'as new' and complete with all accessories in its original box and packaging. If the condition of the product or the packaging is poor then we reserve the right to impose a charge to cover re-packaging costs. Missing accessories will also be charged to you.

Faulty returns not working after 14 days

The manufacturer's guarantee (if any) will apply to all items reported to be faulty after 14 days from delivery.

Please be aware you are responsible for ensuring the product is suitably packaged for return. The cost of any damage caused due to insufficient packaging will be charged to you. This charge will be at least 15% of the purchase value. The goods must be returned in the original packaging. We recommend the original packaging be kept for no less than three months in case of a fault developing or any other transit requirements you might have.

This does not apply to faults caused by accident, neglect or misuse, for which there will be no refund or exchange. This returns policy does not affect your legal rights.

Other

You will own the goods once we have received your payment in full. Failure by us to enforce any of these terms and conditions will not affect our right to enforce the rest of these terms and conditions. These terms and conditions are subject to change at any time without prior notice to you.